As such, I was pretty excited to try the New York boutique on 7th Avenue. Quite a splurge but worth it for a celebration treat! After waiting for a long time before someone noticed I was there (and with no customers in line) I had to ask for help. An arrogant employee told me to wait further and finally came 10 minutes later asking what I wanted. I am no expert in caviar so I started asking about differences in taste and texture for the various options. More attitude there...and not that knowledgeable. I settled on a small expensive caviar box, dying to end one of the worst shopping experience ever. This was so outrageous, especially for a luxury brand where service is essential, that I decided to file a customer complaint with Petrossian NY office and with Paris Headquarters, hoping this would raise the issue and avoid other clients to be disgruntled. I know the complaint reached its destination but was ignored by both locations...another proof if needed. Ironically, I was forced to go back a few months later being randomly given a Petrossian gift certificate. Again, same attitude. Some things never change and I guess the likelihood of them ever finding out from the groundswell is close to zero.
My advice: avoid Petrossian and spread the word, as it will only give you a bitter taste!
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